TERMS OF SALE

The web page www.weboryx, belongs to Equip Barcelona 92, S.L. (ORYX) with VAT number (ES)B58661083 and address at c / Balmes, 71 08007 Barcelona, commercially active under the brand ORYX.

ORYX aims to offer its users a comfortable and safe system to make their purchases of books and other products.

The human team of ORYX - La Tienda del Amante de la Naturaleza, has as main objectives the satisfaction of our clients when they choose our services and offer them the best selection of products, as well as a good advice before and after purchasing any of our products.

The following conditions of sale are established without prejudice to current legislation in the Spanish state.

Get more information on Legal Notice and Data Protection, Cookies Policy, General Conditions of Use, Shipping Systems and Rates, Payment Systems, Repair service and Warranties and other services.

Our commitment to offer a quality service.

When receiving an order, it is carefully analyzed to try to detect errors or incongruities in which the client has inadvertently incurred. With the intention of giving the best possible service, if we consider that by means of some suggestion, we can improve the order, we get in touch by means of a new electronic mail to extend information as much on the products that appear in the order as on the modality of shipment and / or payment thereof. We will suggest the best combination of products and complements if our knowledge and experience indicate that we can help improve the choice or avoid the purchase of products that are incompatible with each other or that require additional essential supplements. Likewise, we also suggest more appropriate and / or economic shipping and / or payment methods depending on the content of your order.

Before proceeding with the preparation of the order, we send a confirmation to the client.

The preparation of the order is done with the utmost care. The different selected products are checked before packaging. This means that prior to shipment, all the products are extracted from their original packaging, their functionality is checked, and they are put back in their packaging along with all the information and documentation that the manufacturer has provided.

The final packaging of the order is made in ORYX. In almost all cases an additional packaging is created to that presented by the product itself with the intention of avoiding its deterioration in the shipment. We want our customers to receive the products in exactly the same condition as if they had purchased them directly from the store. The volume of the packages does not affect the price of the shipment, so in general our packages are large and filled with abundant protective material.

We recycle more than 90% of the cardboard boxes and other packaging materials we receive from our suppliers. In this way, the useful life of these products is extended before becoming waste and we achieve an economic saving that translates into the absence of packaging costs in our orders.

In the shipments we make through couriers, we track 100% of our shipments by checking online with the couriers used to deliver each package. It is our responsibility that the package and its contents arrive in perfect condition to the recipient. Please check the contents, functionality and status of the books, products or articles immediately after receiving them.

If you detect any anomaly of origin in the order please contact us immediately (in bad condition, with some breakage, wrong product, wrong amount, wrong price or billing). We will try to solve the problem as quickly as possible without incurring any additional expense

IMPORTANT: we do not accept incidents in relation to the shipment after 3 working days after receiving the package.

Orders can be canceled without any penalty except in those that are specifically indicated at the time of receiving the order confirmation.

Essential characteristics of the products

The products offered incorporate a picture and its essential characteristics. This information is obtained from the manufacturer. The color of the product, observable in the photograph, is not binding.

Pricing policy

All the prices that appear in weboryx.com are in € and include the current VAT corresponding to the type of article: 4% in books, 10% in food for wild birds and 21% in maps, CD, KZ, DVD and the rest of the products and articles. Prices are constantly revised and updated.

In compliance with current regulations ORYX offers information and prices of all items for sale. However, ORYX reserves the right to withdraw, repost or change the products offered through its website, by simply changing the content of this. In this way, the products offered at any time by the web will be governed by these Sales Conditions and the current General Conditions of Use. Likewise, ORYX will have the power to stop offering, without prior notice and at any time, access to the products. In case of a product on offer, the offer price will always be indicated along with its essential characteristics.

There are unpredictable situations that can change the prices reflected in weboryx.com such as increases in publisher or supplier rates, changes in the quotation of currencies, changes in shipping costs from the supplier to ORYX, etc. For this reason, we cannot guarantee the prices that appear on weboryx.com and these can be varied without notifying our customers. If this occurs between the moment of placing an order and the time of service, the customer will be warned previously having the option to cancel the order without any commitment and without option to any claim against ORYX. If the order has been paid in advance ORYX will proceed to invoice the difference claiming the corresponding payment if the price variation is positive or making a payment if the price difference is negative.

VAT

All prices that appear in ORYX are in € and include the current VAT corresponding to the type of item. All sales are made with VAT included except the following cases:

- For purchases made by individuals or legal entities from the Canary Islands, Ceuta and Melilla, if the buyer provides us with his NIF. However, the buyer will pay in customs the taxes of these communities and the corresponding expenses. If the purchase is made from outside the territorial scope of these three communities, the corresponding VAT will be included, and an VAT invoice broken down in the name of the person concerned. With this document, in customs the buyer will receive the corresponding VAT refund and will pay the taxes of these communities.

- For purchases made from other EU countries when dealing with legal persons with VAT registration for community transactions. It is essential to provide the corresponding VAT registration number as established by Community legislation.

- For purchases made by individuals or legal entities from outside the EU. If the purchase is made from within the territorial scope of the EU, the corresponding VAT will be included and an invoice with VAT broken down in the name of the interested party will be extended or the TAXFREE will be processed. With this document, you can receive the corresponding partial VAT refund at the port of departure from the EU.

Acceptance of the order

At the time of formalizing the order, once the option of the menu of acceptance of the order is used, the client's consent for the validity and effectiveness of the sales contract that binds the parties is understood. The order will be stored electronically, except for reasonable typography error, in which case the order cannot be processed.

After acceptance of the order, the customer will be informed of the order by sending the order confirmation and sending the current general conditions to the email indicated by the customer.

The commitment acquired for the sale and delivery of the offered goods is subject to the stock of the advertised product and the availability thereof until the end of stock. ORYX has extensive stocks of books, products and articles that appear in ORYX. The willingness to offer the best and widest selection of books and products of interest to the naturalist prevent all references from being available . In addition, it is inevitable that some titles or articles are sold out suddenly, that their publication is delayed on what was announced by the editor or that the replenishment is especially slow when the origin is distant, or the publisher and / or distributor has inefficient distribution systems. Many of these situations are beyond our control, so we cannot guarantee the immediate availability of all references in our catalog. By virtue of its commitment to quality and customer service, Oryx always tries to ensure that the advertised products are available. However, if there are exceptional circumstances such as abusive orders, interactive multi-orders or those that cause the end of stock of the product, the order and the contract signed between the parties shall be rendered null and void by virtue of this clause resolutely, restoring the customer in full. prepaid case the amounts paid for it.

Budgets and proforma invoices

The administration and some companies require previous budgets to be able to formalize an order. We are at your disposal to provide these documents to whoever requests them. Whenever necessary, we will include in said documents and in the subsequent invoice any annotation or reference to projects, budget items, order number, service or department, etc. In the request for a budget or proforma invoice it is necessary to indicate the following information: the name of the person responsible for the order and their telephone, the billing and delivery address if they are different, the NIF, any other data that must appear in the heading of the invoice and the form and payment term.

In the event that the budget is requested by a public entity, it will also be necessary to indicate the form in which it wants to receive the billing, especially if it has to be electronically, indicating the electronic mail or portal, the DIR3 codes and any other code or particularity that must be included in the invoice in electronic format.

Contests and offers

ORYX is always interested in being invited to participate in contests or in the presentation of offers for supply contracts of the administration or of large companies. Please, send the information that you consider opportune to oryx@weboryx.com and we will attend with our best offer the request. ORYX, also, in its eagerness to give the best service, tries to offer improvements to the proposed supply depending on the possibilities and our experience in the type of material requested.

Payment and billing conditions

As a general rule, payments are made in cash by any of the systems available in Systems or payment methods. For customers with an open account, deferred payment is accepted up to 30 days from the invoice date (as established by current legislation). By means of a prior agreement, higher terms can be established accruing a monthly interest, included in advance in the price of the items until the established expiration date.

ORYX will issue a physical invoice that will be sent and delivered together with the order to the address of the client designated by it, provided the buyer provides the NIF.

Sales invoices ca not be modified after invoicing in compliance with current regulations. The invoice will be issued in the name of the individual or legal entity that places the order, so the client must ensure that the order is placed in the correct name. No subsequent changes will be possible.

For reasons of protection of personal data, only invoice duplicates will be issued to the person holding the invoice. No duplicates will be issued to third parties. Once the guarantee period has expired, no more duplicate invoices can be issued.

Delivery of the purchased product

The delivery of the products will be made in the store itself or at the delivery address established at the time of the order. Shipments will be made according to the delivery systems established in Systems and shipping rates and the established deadlines must be considered.

The effective delivery period of the product begins to count from the moment in which the date of delivery of the same is fixed when formalizing the order. For orders with payment advance the term will begin to count from when ORYX receives the payment in your bank account.

In the event of delay in delivery exceeding 30 days over the approximate period of receipt of the product fixed at the time of formalizing the order, and provided that this delay is attributable to ORYX, the customer, upon written complaint (letter, fax or e- mail), may unilaterally withdraw from the order, returning the amounts paid in case of prepayment, in accordance with articles 103 and following of the Royal Legislative Decree, 1/2007.

If at the time of delivery, you notice any anomaly in the package (open boxes, openings, unhooked seal, manifest deformations of the package, etc.), please include it in the delivery note of the transport company that delivers it and, if possible, take photographs that show it at the moment of delivery.

ORYX will not be able to guarantee the availability of all the products that are offered through the web, leaving the delivery period at the expense of the supply by the suppliers of the different products. ORYX will always inform the customer of this circumstance and of the new deadline for delivery, giving the client the opportunity to desist from the order or offering, in cases of excessively long delivery times, the delivery of another product of the same range as that acquired by the client if he prefers it.

The order will be delivered at the address designated at the time of contracting by the customer. The subsequent modification of the place of delivery requested by the customer will only be possible before the order leaves our warehouses and will generate additional costs on the sale price that will be at the expense of the buyer. Modification of the delivery address once the order is delivered to the carrier will not be possible unless the customer assumes the expenses and thus expressly agreed previously. Shipments of the products are covered by insurance against transport risks, loss and handling during transport.

Orders including pre-order books

For orders that include books not yet published, shipping will take place once the book becomes available, in order to make a single shipment and reduce both the environmental and economic impact of transport.

If the customer wishes to receive the rest of the items in advance, they may request it by contacting us. In that case, additional shipping costs will apply to cover the partial shipment of the available products.

If you have any questions or need assistance regarding this process, feel free to contact our team.

Incorrect data in the shipment

If the problem is due to an error on the part of the client (he / she makes a mistake when placing the order).

Please make sure before placing the order that the shipping data and the selected products are correct.

In case the error was due to ORYX, the customer will receive the requested merchandise at the requested address without any additional cost.

Warranty

The guarantee of the products sold by ORYX is provided and established by virtue of the regulations contained in the current legislation.

The warranty of the products or articles purchased through weboryx.com is offered by its manufacturers. The serial number of the product (if it exists) will be specified on the delivery note and invoice that accompanies the order. ORYX will attend to any claim from its clients, making the necessary arrangements so that the manufacturer of the products repairs or replaces the products with defects of origin.

THE WARRANTY AND AFTER-SALES SERVICE ARE THE RESPONSIBILITY OF THE MANUFACTURER WHOSE DATA AND ADDRESS APPEARS ON THE CORRESPONDING WARRANTY CARD.

ORYX only acts as an intermediary and proceeds to make claims on behalf of its clients. Keep in mind that in these cases the shipping costs are not covered by the guarantee. The products or items returned in these cases must be in perfect condition, must be accompanied by the delivery note or purchase invoice and if possible, must be sent along with its original packaging.

ORYX will not be held responsible for any damages that may result from misuse, manipulation or unprofessional installation, due to incorrect power supply of the device (voltage changes, short circuits or batteries in poor condition). The guarantee will not be valid in case of factors external to the normal use of the product such as use of inappropriate accessories or prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or by third parties not authorized by the manufacturers.

The computation of the guarantee will begin on the same day of delivery, under the article 123 of the Real Decreto Legislativo.

The guarantee is addressed only to the owner (contractual party) that appears on the invoice and only the owner may demand it.

ORYX will not be responsible for meeting the requirements of third parties that have not purchased the property directly through ORYX and / or that are not included in the sales invoice.

Responsibility

ORYX is not responsible for any loss or damage caused to our customers or any third party due to the use of any of the products supplied.

ORYX is not responsible for the theft by fraudulent computer techniques of any data entered into the internet network. ORYX has additional security systems whose solvency and efficiency is considered adequate. However, all customers have the option to provide their data by alternative means (telephone or mail).

Subscription to ORYX magazine

1. Field of application

These conditions regulate the annual subscription to the ORYX magazine through the weboryx.com website or any other channel authorised by the publisher.

2. Modality and price

The subscription available through weboryx.com is exclusively for the physical version (paper magazine). The price includes the corresponding taxes, as well as shipping costs within the territory specified in the purchase form.

3. Payment method and automatic renewal

The subscription payment is made at the time of contracting, using the payment methods available on the website.

By subscribing, the customer expressly authorizes the automatic and recurring charge of the amount corresponding to each annual renewal, in accordance with the prices and conditions in effect published on the website at the time of contracting.

This charge will be made automatically to the bank card provided by the customer, unless the customer has previously requested cancellation of the renewal.

The automatic renewal can be cancelled at any time before the first issue of the new subscription period is sent. To do so, it is necessary to write to oryx@weboryx.com sufficiently in advance so that it can be managed administratively. Once dispatch has started, the cancellation will only take effect from the next period onwards.
By accepting these conditions, the customer declares that he/she has been informed and expressly consents to the recurring charge according to the terms established.

4. Delivery and deadlines

The magazine will be sent to the address provided by the customer at the time of contracting. ORYX is not responsible for errors arising from incorrect or incomplete addresses.

The subscription will begin with the next issue that is published after the order has been correctly processed.

5. Right of withdrawal

In accordance with current consumer legislation and Directive 2011/83/EU, the customer has 14 calendar days to withdraw from the contract, counted from the date of subscription, provided the service has not yet begun.

For ORYX magazine, the service is considered to have begun once the first issue has been shipped. By accepting these terms, the customer acknowledges and agrees that the shipment may occur within the withdrawal period, and in that case, waives the right of withdrawal once the service has begun.

To exercise this right within the established period, please write to oryx@weboryx.com.

6. Data protection

The data provided by the customer will be processed in accordance with our privacy policy and used solely for the purpose of managing the subscription and the commercial relationship.

7. Customer service

For any queries, issues or complaints related to the subscription, you can contact us at oryx@weboryx.com or by phone at +34 934 185 511.

Returns and exchanges

PLEASE CHECK THE CONTENT AND STATUS AND FUNCTIONALITY OF THE BOOKS, PRODUCTS OR ARTICLES IMMEDIATELY AFTER RECEIVING THEM.

If you detect any anomaly or defect of origin, please contact us immediately. We will try to solve the problem as quickly as possible without incurring any additional expense.

If you are not entirely satisfied with your purchase, you can return it to us within the next 14 days after delivery of the package to the recipient or to a third party indicated by you. In this case you can exchange for other products or return 100% of the value of the books, products or items of your order.

To exercise the right of withdrawal, you must notify ORYX of your decision with an unequivocal statement in writing and sent by e-mail or letter by mail prior to the effective return of the purchased product to which ORYX will respond by the same means authorizing the return.

As established in Article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Legislative Royal Decree 1 / 2007, of November 16, the right of withdrawal will not be applicable to contracts that refer to:

a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

b) The supply of goods that may deteriorate or expire quickly.

c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

d) The supply of sealed audio or video recordings or of sealed computer programs that have been unsealed by the consumer and user after delivery.

The customer will be responsible for the costs of return of the product and will be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods. Therefore, we request that the products to be returned are in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed.

All changes and / or refunds of payments will be made once ORYX has checked the status of books, products or items returned within a maximum period of 14 days from receipt of the return and by the same means as payment has been made by the client.

If the product is not in good condition and the causes are not because of the customer, it will be entitled to return the product, informing ORYX of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. The return due to defect or bad condition of the product will not be considered a right of withdrawal. ORYX undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.

In the case of opting for the exchange for another product, ORYX will generate a credit note for the client when he wishes to change a book, product or article that will be canceled when a new order is processed if it equals or exceeds the value of the Credit note. The credit notes will have an expiration of 6 months from the date of issue.